BBC Chats to Arnolds Autos in Hull

BBC Radio Humberside recently contacted Good Garage Scheme member, Arnolds Autos in Hull for an interview on the radio and spoke with Garage Administrator, Lisa Carter.

Arnolds Autos premises in Hull, East Yorkshire

The station wanted Lisa's advice on a story regarding RAC's finding that 60% of motorists lack trust in garages.
The BBC research team found Arnold's Autos quickly on the Good Garage Scheme website and contacted them first as they show the highest number of customer feedbacks in Hull.


Lisa told the Good Garage Scheme that their garage provides every customer with a feedback form and knows that a lot of their business comes via the Good Garage Scheme because they ask their customers at each visit.

The BBC asked why customers choose Arnolds Autos and the reply  from Lisa was simply, "Trust. We quote for the work before the job starts and keep the customer informed."

She also mentioned that they provide a service checklist and that the Good Garage Scheme is advertised on TV.  Lisa said that quite a few customers heard the interview on the radio and mentioned it when they visited the garage.

Arnolds Autos have been a valued member of the Good Garage Scheme since 2008 and have a 99.2% star rating from over 1100 feedbacks.

Lucky Motorist Wins Back the Cost of His Service

Mr Andrew Hendry has won £200 towards the cost of his recent car service at Good Garage Scheme member garage, Budget Auto Centre in Stirling. Mr Hendry’s feedback card was picked at random from over 47,000 customer feedback forms submitted by member garages throughout the UK in the first part of the year. Good Garage Scheme customers are encouraged to provide their feedback about member garages to help drivers visiting www.goodgaragescheme.com make an informed decision when choosing a local garage to service or repair their vehicle.

Mark Marshall of Budget Auto Centre and Martin McNulty of the Good Garage Scheme present Mr Hendry with his cheque.

Mr Hendry lives in the Borders but insists on booking his car in for a service at Budget Auto Centre as he trusts them. He awarded the team at Budget with a maximum five-star rating for work carried out and in his feedback commented: “The repairs were shown and explained, also the parts to be replaced were kept and shown where they were faulty. I have never had that quality of service anywhere else. They repair faults, but don’t create ones for more work – give them six stars!”


The Good Garage Scheme will award draw its next winner on Monday, 22nd December in time for Christmas. If you have visited a Good Garage Scheme member garage recently for a car service, car repair or MOT, ensure you have filled in a feedback form with comments for your chance to Win Back the Cost of Your Service! If you don't have a postable feedback card, please add your feedback online here or via the free Good Garage Scheme app.

Please visit www.goodgaragescheme.com and enter your postcode to find your local Good Garage Scheme workshop and view customer feedback. Smartphone users can also download a free iPhone or Android app to help them locate a nearby Good Garage Scheme member anywhere in the UK.

Collecting Your Car After a Service

All Good Garage Scheme members promise to perform services to a strict Code of Conduct and will always have a customer’s best interests at heart.

The fifth item on the Good Garage Scheme's Code of Conduct states the garage must “… make parts replaced during service or repair available for inspection by the customer.”
Any reputable garage should do this anyway, but motorists visiting a Good Garage Scheme can be assured that they will be treated fairly.

If you wish to see any parts that have been replaced during a service or repair, it is your right to ask and the Good Garage Scheme member’s duty to show the parts. It is all about building a relationship with the garage. After all, you are entrusting them with one of the most expensive items you own.

You will receive a checklist for work carried out as proof of a job well done and have the opportunity to fill in a feedback card or online feedback following your experience.

There are over 643,000 feedback entries on the Good Garage Scheme website offering consumer choice when looking for a garage you can trust. Visit the Good Garage Scheme’s website at http://www.goodgaragescheme.com and find a garage near you.

4000 Customers Feed Back at Lockwood & Greenwood

Good Garage Scheme member Lockwood & Greenwood in Ashton-under-Lyne has reached the milestone of a massive 4,000 customer service feedback reports from local motorists on the Good Garage Scheme website.

Established in 1932, the family owned independent workshop and motor dealer has long recognised the importance of providing excellent customer service and value, as well as actively seeking customers’ views through the Good Garage Scheme’s feedback system.  This commitment is reflected in Lockwood & Greenwood’s continuing success as the Good Garage Scheme’s Top National Feedback Winner for 2012 and 2013 and in the fact that 99 per cent of the workshop’s new customers are gained through personal recommendation.

David Greenwood, Lockwood & Greenwood’s Service Manager, comments: “We are delighted to have been recognised as the Good Garage Scheme’s Top National Feedback Winner for the second year in a row.  The team at Lockwood & Greenwood is dedicated to providing the highest standards of workmanship and customer service and we’re not afraid of being proactive when it comes to seeking their feedback to help us stay ahead of the game.”

Angelo Chillari, the Good Garage Scheme’s Administrator, concludes: “Being named as the Good Garage Scheme’s Top National Feedback Winner for the second year running, as well as a vast 4,000 feedbacks from local customers is a fantastic achievement for Lockwood & Greenwood and I would like to congratulate them on their hard work and success.  These achievements highlight the importance the Good Garage Scheme places on providing excellent customer service and actively seeking their feedback to help us ensure we keep the needs of the motorist at the centre of everything we do.”

Visit www.GoodGarageScheme.com and enter your postcode to find your local Good Garage Scheme workshop offering the Spring Check to ensure your car is in good health as the warm weather returns.  Smartphone users can also download a free iPhone or Android app to help them locate a nearby Good Garage Scheme member anywhere in the UK. 

South Wales Motorist Wins Good Garage Scheme Prize

Lucky Mr Robert Jones has won £200 toward the cost of his recent service at Good Garage Scheme member garage, SPG (UK)Ltd in Warrington, Cheshire.

Simon Wilcox presents cheque to Mr Jones with team at SPG (UK) Ltd garage.

Good Garage Scheme representative, Simon Wilcox, presented the cheque to a delighted Mr Jones who lives in South Wales but found SPG (UK) Ltd garage on www.GoodGarageScheme.com when looking for a garage to service his car close to where he works. He filled in a feedback card giving SPG a 5 Star rating for the work carried out and commented, "Excellent communication, great service, polite staff, highly recommended!"

Congratulations to Mr Jones and to SPG for their outstanding customer service.

Motorists looking for a garage to service or repair their car have the chance of Winning Back the Cost* simply by entering feedback at a Good Garage Scheme member garage. Feedback can be entered online, via the Good Garage Scheme App or by filling in a feedback card.

*Current competition ends 31st August 2014 and maximum prize is £200.

Top Feedback Awards 2013

The scores are in and the Good Garage Scheme is pleased to congratulate member garages who have received the most feedback from their customers in 2013.

For the second year running, top prize goes to Lockwood & Greenwood in Ashton-under-Lyne who received an incredible 763 feedbacks during the year. They also collect the award for the Regional Winner for 2013 as well. Congratulations to the team at Lockwood & Greenwood with over 3800 customer feedbacks in total.

Feedback is at the heart of the Good Garage Scheme. It is useful for the garage to be thanked for a job well done and also very useful in helping them to improve their business. From the motorist's point of view, it helps them to make an educated choice as to where they will take their car.

The Good Garage Scheme congratulates all Regional Winners on a fantastic achievement.
East Anglia Regional Winner:  Car Care of Kensington, London
East Midlands Regional Winner: RM Services, Loughborough
South West Regional Winner: Surecar Ltd, Bristol
South Wales Regional Winner: G & J Starkey, Stourbridge
Scotland Regional Winner: Bishopton Hiring Garage Ltd, Bishopton
North West Regional Winner: Lockwood & Greenwood, Ashton-under-Lyne


Customers of Good Garage Scheme members have three easy ways to leave feedback after a service or repair:

• Send it on a free postcard via Freepost
• Enter it online
• Send it via the Free Good Garage Scheme App 

Visit www.GoodGarageScheme.com to fine a Good Garage Scheme member near you.

Leave Feedback And Win

Having a service or repair carried out at a Good Garage Scheme member garage may not cost you a penny.

Every customer who leaves feedback with comments after having had work done at a Good Garage Scheme member garage is in with a chance to win the cost of the service or repair back*.

It couldn't be easier, and there are three ways to leave feedback:

1. Fill in a feedback card you receive with your documentation.
2. Visit the Good Garage Scheme's website
3. Download the Good Garage Scheme's free App and leave your feedback there

There are over 629,000 feedback items from previous customers listed on the Good Garage Scheme website so that motorists can make an educated decision before they take their car to a garage for a service.

The Good Garage Scheme will award two lucky customers up to £200 each for the cost of a service or repair this year.

Visit GoodGarageScheme.com to find a garage near you.

*Terms and conditions apply. The winners will receive up to £200 for the work carried out.

Christchurch Motorist Wins Good Garage Scheme Competition

A valued customer of Good Garage Scheme workshop Twynham Motor Services in Christchurch has won back the cost of his car service. Christchurch motorist Mr Gardiner's feedback on his service was selected from customer feedback forms submitted by Good Garage Scheme member customers throughout the UK over a five month period. Good Garage Scheme customers are encouraged to send in their feedback after a service or repair at a member garage to help provide motorists visiting www.goodgaragescheme.com make an informed decision when selecting a local garage to service or repair their vehicle.



-->

 Mike Cheffings of Twynham Motor Services, presenting Good Garage Scheme competition winner Mr Gardiner of Christchurch  with a cheque for the cost of his car service.

Mr Gardiner gave Twynham Motor Services a five-star rating for their helpfulness, communication, standard of work undertaken on his car and his overall satisfaction. In his glowing feedback, Mr Gardiner stated:

“Twynham Motor Services are a lovely garage with friendly, helpful and knowledgeable staff. The workshop is regularly used by myself, as well as my family and friends and I would recommend them to other drivers in our local area.”

The next Good Garage Scheme Feedback prize will be drawn on December 20th. Another lucky motorist will win back the cost of their service or repair in time for Christmas. Don't forget to enter your feedback via the website, post or app the next time you visit a Good Garage Scheme member garage.

Good Garage Scheme to Appear on SKY TV

With the catchphrase ‘It’s like having a friend in the know’, the latest Good Garage Scheme advertising campaign will run on SKY television from 13th to 24th of May. The advertisement will appear over 300 times during the two week period reaching millions of viewers.

The new campaign follows previous successful campaigns on ITV 1, ITV 2 and DAVE, reminding motorists how easy it is to find a garage they can trust for their next service, repair or MOT. After all, a car is probably the second most expensive item owned by a consumer after the home. Why not shop around for someone you can trust to look after it?

Simply add your postcode or town name to www.GoodGarageScheme.com to find a garage near you. You can then view feedback from previous customers to help you make the final decision. With over half a million feedbacks online and thousands of garages across the UK, there is sure to be a garage to suit your needs.

Anndi Sheppard, Marketing Manager of the Good Garage Scheme, said: “Our previous  advertising campaigns have been major successes in both raising awareness of the Good Garage Scheme and generating business for members. We are confident our latest campaign will help us build on that success in reaching the widest possible audience.”

The Good Garage Scheme was launched in 2006 and is now widely accepted as a mark of quality for independent garages across the UK. Good Garage Scheme garages are recognised as providing exceptional service to their customers based on a rigorously monitored mandatory code of practice. 

Why not download the Good Garage Scheme's free app for the next time you need a service, repair or MOT? It's like having a friend in the know.