Lucky Motorist Wins Back the Cost of His Service

Mr Andrew Hendry has won £200 towards the cost of his recent car service at Good Garage Scheme member garage, Budget Auto Centre in Stirling. Mr Hendry’s feedback card was picked at random from over 47,000 customer feedback forms submitted by member garages throughout the UK in the first part of the year. Good Garage Scheme customers are encouraged to provide their feedback about member garages to help drivers visiting www.goodgaragescheme.com make an informed decision when choosing a local garage to service or repair their vehicle.

Mark Marshall of Budget Auto Centre and Martin McNulty of the Good Garage Scheme present Mr Hendry with his cheque.

Mr Hendry lives in the Borders but insists on booking his car in for a service at Budget Auto Centre as he trusts them. He awarded the team at Budget with a maximum five-star rating for work carried out and in his feedback commented: “The repairs were shown and explained, also the parts to be replaced were kept and shown where they were faulty. I have never had that quality of service anywhere else. They repair faults, but don’t create ones for more work – give them six stars!”


The Good Garage Scheme will award draw its next winner on Monday, 22nd December in time for Christmas. If you have visited a Good Garage Scheme member garage recently for a car service, car repair or MOT, ensure you have filled in a feedback form with comments for your chance to Win Back the Cost of Your Service! If you don't have a postable feedback card, please add your feedback online here or via the free Good Garage Scheme app.

Please visit www.goodgaragescheme.com and enter your postcode to find your local Good Garage Scheme workshop and view customer feedback. Smartphone users can also download a free iPhone or Android app to help them locate a nearby Good Garage Scheme member anywhere in the UK.

4000 Customers Feed Back at Lockwood & Greenwood

Good Garage Scheme member Lockwood & Greenwood in Ashton-under-Lyne has reached the milestone of a massive 4,000 customer service feedback reports from local motorists on the Good Garage Scheme website.

Established in 1932, the family owned independent workshop and motor dealer has long recognised the importance of providing excellent customer service and value, as well as actively seeking customers’ views through the Good Garage Scheme’s feedback system.  This commitment is reflected in Lockwood & Greenwood’s continuing success as the Good Garage Scheme’s Top National Feedback Winner for 2012 and 2013 and in the fact that 99 per cent of the workshop’s new customers are gained through personal recommendation.

David Greenwood, Lockwood & Greenwood’s Service Manager, comments: “We are delighted to have been recognised as the Good Garage Scheme’s Top National Feedback Winner for the second year in a row.  The team at Lockwood & Greenwood is dedicated to providing the highest standards of workmanship and customer service and we’re not afraid of being proactive when it comes to seeking their feedback to help us stay ahead of the game.”

Angelo Chillari, the Good Garage Scheme’s Administrator, concludes: “Being named as the Good Garage Scheme’s Top National Feedback Winner for the second year running, as well as a vast 4,000 feedbacks from local customers is a fantastic achievement for Lockwood & Greenwood and I would like to congratulate them on their hard work and success.  These achievements highlight the importance the Good Garage Scheme places on providing excellent customer service and actively seeking their feedback to help us ensure we keep the needs of the motorist at the centre of everything we do.”

Visit www.GoodGarageScheme.com and enter your postcode to find your local Good Garage Scheme workshop offering the Spring Check to ensure your car is in good health as the warm weather returns.  Smartphone users can also download a free iPhone or Android app to help them locate a nearby Good Garage Scheme member anywhere in the UK. 

South Wales Motorist Wins Good Garage Scheme Prize

Lucky Mr Robert Jones has won £200 toward the cost of his recent service at Good Garage Scheme member garage, SPG (UK)Ltd in Warrington, Cheshire.

Simon Wilcox presents cheque to Mr Jones with team at SPG (UK) Ltd garage.

Good Garage Scheme representative, Simon Wilcox, presented the cheque to a delighted Mr Jones who lives in South Wales but found SPG (UK) Ltd garage on www.GoodGarageScheme.com when looking for a garage to service his car close to where he works. He filled in a feedback card giving SPG a 5 Star rating for the work carried out and commented, "Excellent communication, great service, polite staff, highly recommended!"

Congratulations to Mr Jones and to SPG for their outstanding customer service.

Motorists looking for a garage to service or repair their car have the chance of Winning Back the Cost* simply by entering feedback at a Good Garage Scheme member garage. Feedback can be entered online, via the Good Garage Scheme App or by filling in a feedback card.

*Current competition ends 31st August 2014 and maximum prize is £200.

Top Feedback Awards 2013

The scores are in and the Good Garage Scheme is pleased to congratulate member garages who have received the most feedback from their customers in 2013.

For the second year running, top prize goes to Lockwood & Greenwood in Ashton-under-Lyne who received an incredible 763 feedbacks during the year. They also collect the award for the Regional Winner for 2013 as well. Congratulations to the team at Lockwood & Greenwood with over 3800 customer feedbacks in total.

Feedback is at the heart of the Good Garage Scheme. It is useful for the garage to be thanked for a job well done and also very useful in helping them to improve their business. From the motorist's point of view, it helps them to make an educated choice as to where they will take their car.

The Good Garage Scheme congratulates all Regional Winners on a fantastic achievement.
East Anglia Regional Winner:  Car Care of Kensington, London
East Midlands Regional Winner: RM Services, Loughborough
South West Regional Winner: Surecar Ltd, Bristol
South Wales Regional Winner: G & J Starkey, Stourbridge
Scotland Regional Winner: Bishopton Hiring Garage Ltd, Bishopton
North West Regional Winner: Lockwood & Greenwood, Ashton-under-Lyne


Customers of Good Garage Scheme members have three easy ways to leave feedback after a service or repair:

• Send it on a free postcard via Freepost
• Enter it online
• Send it via the Free Good Garage Scheme App 

Visit www.GoodGarageScheme.com to fine a Good Garage Scheme member near you.