Good Garage Scheme member Lockwood & Greenwood in Ashton-under-Lyne has reached the milestone of a massive 4,000 customer service feedback reports from local motorists on the Good Garage Scheme website.
Established in 1932, the family owned independent workshop and motor dealer has long recognised the importance of providing excellent customer service and value, as well as actively seeking customers’ views through the Good Garage Scheme’s feedback system. This commitment is reflected in Lockwood & Greenwood’s continuing success as the Good Garage Scheme’s Top National Feedback Winner for 2012 and 2013 and in the fact that 99 per cent of the workshop’s new customers are gained through personal recommendation.
David Greenwood, Lockwood & Greenwood’s Service Manager, comments: “We are delighted to have been recognised as the Good Garage Scheme’s Top National Feedback Winner for the second year in a row. The team at Lockwood & Greenwood is dedicated to providing the highest standards of workmanship and customer service and we’re not afraid of being proactive when it comes to seeking their feedback to help us stay ahead of the game.”
Angelo Chillari, the Good Garage Scheme’s Administrator, concludes: “Being named as the Good Garage Scheme’s Top National Feedback Winner for the second year running, as well as a vast 4,000 feedbacks from local customers is a fantastic achievement for Lockwood & Greenwood and I would like to congratulate them on their hard work and success. These achievements highlight the importance the Good Garage Scheme places on providing excellent customer service and actively seeking their feedback to help us ensure we keep the needs of the motorist at the centre of everything we do.”