|Arnolds Autos premises in Hull, East Yorkshire|
The BBC research team found Arnold's Autos quickly on the Good Garage Scheme website and contacted them first as they show the highest number of customer feedbacks in Hull.
Lisa told the Good Garage Scheme that their garage provides every customer with a feedback form and knows that a lot of their business comes via the Good Garage Scheme because they ask their customers at each visit.
The BBC asked why customers choose Arnolds Autos and the reply from Lisa was simply, "Trust. We quote for the work before the job starts and keep the customer informed."
She also mentioned that they provide a service checklist and that the Good Garage Scheme is advertised on TV. Lisa said that quite a few customers heard the interview on the radio and mentioned it when they visited the garage.
Arnolds Autos have been a valued member of the Good Garage Scheme since 2008 and have a 99.2% star rating from over 1100 feedbacks.