Showing posts with label customer feedback. Show all posts
Showing posts with label customer feedback. Show all posts

Monday, 1 February 2016

Congratulations Bond Motors

The Good Garage Scheme would like to congratulate the team at Bond Motor Services in Kingswood, Bristol. They have achieved the national prize for top number of customer feedback in 2015 collecting just under 1400 during the year and maintaining a five star rating.

Steve Andrews presents award to Bond Motor Services on behalf of Good Garage Scheme
Steve Andrews of Good Garage Scheme presents national award to Mark Lavington and owner Gary Bond                  



Celebrating its 25th year in business in 2016, Bond Motor Services recognises the importance of providing an excellent service and actively encourages customers to share their experience via the Good Garage Scheme¹s feedback system.

Gary Bond, owner of Bond Motor Services, comments: "We are delighted to have been awarded the Good Garage Scheme's National Prize for Top Customer Feedback, which demonstrates the hard work put in by the team here at Bond Motor Services and the efforts of Mark Lavington, our General Manager, in particular. We¹re dedicated to providing the highest standards of workmanship and service and place great importance on seeking feedback to help us serve the needs of our loyal and valued customers."

Anndi Sheppard, the Good Garage Scheme's Marketing Manager, concludes: "Winning the Good Garage Scheme¹s National Prize for Top Customer Feedback is a great achievement for Bond Motor Services and we would like to congratulate them on their hard work and success. This award highlights the importance the Good Garage Scheme places on providing excellent customer service, as well as the importance of seeking reviews to help us ensure that we keep the needs of the motorist as our top priority."

Friday, 22 January 2016

Good Garage Scheme Celebrates 10 Years in 2016

The Good Garage Scheme starts off 2016 with celebrations of its 10th year anniversary.

We are so proud of our members and what we have achieved together...
  • Over 754,000 customer feedbacks
  • Over 3500 jobs booked online in 2015
  • Over 1.5 million web page views in 2015
  • National TV advertising on SKY, DAVE and ITV
  • Over 400 members celebrating 10 year membership
  • Top App as voted by the Sunday Times
New for 2016 are the Good Garage Scheme Service Plans, a budgeting tool for motorists to spread the cost of car servicing and MOT payments.

Have a look online for more information.

Happy 10th Birthday Good Garage Scheme - 10 years of having a friend in the know!

Thursday, 31 January 2013

Top Feedback Winners 2012


Congratulations to the team at Lockwood & Greenwood in Ashton-under-Lyne, for achieving the most customer feedbacks in the Good Garage Scheme in 2012 and are well under way to reaching a fantastic milestone of 3000 soon. Over 99% of their customers would recommend the garage and over 99% would visit them again. Customer service is key to Lockwood & Greenwood and this is obvious to their customers as well.

Not only have they won the national prize but have also picked up the North West Regional Feedback prize for the year. 
David Greenwood, Service Manager, and Brian Langton, Marketing Manager with their awards.
Congratulations to the following Good Garage Scheme member Regional Winners for 2012:

East Midlands:  R M Services, Leicestershire
East Anglia:      DLH Auto Centre, Norfolk
Scotland:          In-Tune Garage Services, Glasgow
South Wales:    Nantgarw Garage , Glamorgan
North East:       Rovetec, Stockton-on-Tees
South West:      Interpro, Bristol
North London:   Empire Garages, Middlesex
South:   Sutton MOT & Repair Centre Ltd, Surrey

Customer feedback is at the heart of the Good Garage Scheme. Since its inception in 2006, the website features over 580,000 feedbacks from previous customers, similar to other comparison websites, so that motorists are in the driving seat when it comes to choosing a garage to service or repair their cars or carry out an MOT test.



But don’t just take our word for it - simply visit www.GoodGarageScheme.com and type in your postcode or town name for a list of garages near you. Be assured that every garage listed performs services to a strict Code of Conduct and will always have your best interests at heart.

Thursday, 6 December 2012

Customer Wins iPod Touch in Good Garage Scheme Feedback Prize Draw

A valued customer of Good Garage Scheme member Automotive Solutions in Ayr has won the latest iPod touch simply by leaving feedback on the service he received.  Mr Glover of Prestwick was selected from over 24,000 customer feedback forms submitted by member garages throughout the UK over a three-month period.  Good Garage Scheme customers are encouraged to provide their feedback about member garages to help provide motorists visiting www.GoodGarageScheme.com make an informed decision when selecting a local garage to service or repair their vehicle.

Jon Thomson, owner of Automotive Solutions, presents prize to Mr Glover (centre) along with Andrew Muir, technician
Mr Glover gave Automotive Solutions a five-star rating for their helpfulness, communication, standard of work undertaken on his car and his overall satisfaction.  In his glowing feedback, Mr Glover stated: “This is the second annual service undertaken by Automotive Solutions.  I cannot underestimate the quality of staff involved and have every confidence in their work.”
 

Automotive Solutions, which specialises in BMW, Mercedes, Mini and Porsches servicing and repairs, has an overall customer satisfaction rating of 99 per cent, with 100 percent of customers saying they would use the Good Garage Scheme member again and that they would recommend the workshop.
 
Please visit www.GoodGarageScheme.com and enter your postcode to find your local Good Garage Scheme workshop and view customer feedback. Smartphone users can also download a free iPhone or Android app to help them locate a nearby Good Garage Scheme member anywhere in the UK

Tuesday, 27 March 2012

Unused Air Conditioning Systems Top the List for Driver Concerns

Seventy-three per cent of motorists think their unused air conditioning systems are the part of their cars that require the most "TLC" after a long winter.

The remarkable figure comes courtesy of a recent customer poll by the Good Garage Scheme, which asked over 3,300 motorists what parts of their cars they think require extra "TLC" after the cold winter months. Unused air conditioner came out on top as the motoring nation’s biggest concern; 62% more saying that they are worried about their cooling system rather than their engine. Tyres (6%), windscreen wipers (5%) and brakes (4%) also made the final list.
 
Poorly maintained air conditioning systems can amass harmful mould and bacteria through periods of disuse that has been linked by medical professionals to ill health, symptoms of influenza and even Legionnaires' disease – a potential killer!
 
Legionella bacteria are widespread in nature, mainly found in air conditioning and cooling systems which spread droplets of water over a wide area. Circulating water droplets in air-conditioning and cooling systems, cooling towers and evaporative condensers have been proven to cause such side effects as a high temperature, cough, muscle pains, headaches and in more extreme cases, pneumonia, diarrhoea and mental confusion.
 
Dr Sarah Jarvis, television GP and blogger at Patient.co.uk, said: "We all value our health, but in our busy lives it’s all too easy to forget that overlooking simple maintenance tasks can put our health at serious risk. Legionnaires' disease is a potentially fatal lung condition which can be spread through air conditioning systems, whose warm water provide an ideal breeding ground for the bacteria that cause it. These days, most cars are equipped with air conditioning systems – and they need proper maintenance to keep them safe. Look online at Patient.co.uk to find out more about Legionnaires' disease and how you can avoid it."
 
Anndi Sheppard, Marketing Manager for the Good Garage Scheme added: “The results of our latest poll show that a significant number of motorists are concerned about their air conditioning systems. Fortunately, there are thousands of Good Garage Scheme members able to offer a Spring Check and offer peace of mind going into the warmer months.”
 
To find a garage offering a Spring Check, visit http://www.goodgaragescheme.co.uk/spring_check and enter your postcode or town name.
 

Wednesday, 29 February 2012

Good Garage Scheme announces Regional Top Feedback Awards for 2011

Customer feedback is one of the cornerstones of the Good Garage Scheme, helping us ensure that motorists receive the highest standards of service from member garages.

Our Top Feedback Award is our way of congratulating members who are actively encouraging customers to send in feedback and ensure the system works.

Congratulations to all of the Good Garage Scheme member garages that have topped their region for the amount of feedbacks posted in 2011.

A fantastic effort has been achieved by all and they will all receive an award to proudly display in their reception areas for all of their customers to see.

Central Region - R M Services
East Anglia Region- Wallis & Son Ltd
East Midlands Region - Huttoft Service Station
North East Region - Rovetec
North London Region - S & B Motors (London) Ltd
North West Region - Granville Auto Centre
Scotland - Knox Brothers
South Region - B P C Motor Engineers Ltd
South East Region - Motorforce (Chichester) Ltd
South Wales Region - Lewis Motors Ltd
South West Region - Interpro Automotive

To read the feedback listed by customers who have rated Good Garage Scheme member garages, please visit www.GoodGarageScheme.com.

Thursday, 19 November 2009

Winning feedback for Good Garage Scheme customer


Completing a garage feedback card proved to be very fortunate for one motorist out of nearly 33,000 people to take part in a Good Garage Scheme prize draw competition.

Clare Allen, a customer of Hinckley-based Good Garage Scheme member, Tollgate Garage, scooped the top prize, a Nintendo Wii, in the national competition.

The competition proved to be so successful that the Good Garage Scheme has decided to run another one with the winner due to be announced in time for Christmas.

Customer feedbacks play a pivotal role in the operation of the Good Garage Scheme which highlights the areas of best practice and areas for improvement identified by motorists using member garages for work.

A five-star rating system is produced for each member garage on the Good Garage Scheme website www.goodgaragescheme.com, based on the feedback forms, to help potential future customers find the best workshop in their area.

Anndi Sheppard, Campaign Manager of the Good Garage Scheme, said: “Customers like Clare and their feedback are the driving force behind the Good Garage Scheme and we are delighted to be able to give something back for their valued support. To achieve 32,841 feedbacks in the short space of time the competition was running was a fantastic achievement and so successful we have decided to run another one in the run up to Christmas.”