Thursday 19 November 2009

Winning feedback for Good Garage Scheme customer

Completing a garage feedback card proved to be very fortunate for one motorist out of nearly 33,000 people to take part in a Good Garage Scheme prize draw competition.

Clare Allen, a customer of Hinckley-based Good Garage Scheme member, Tollgate Garage, scooped the top prize, a Nintendo Wii, in the national competition.

The competition proved to be so successful that the Good Garage Scheme has decided to run another one with the winner due to be announced in time for Christmas.

Customer feedbacks play a pivotal role in the operation of the Good Garage Scheme which highlights the areas of best practice and areas for improvement identified by motorists using member garages for work.

A five-star rating system is produced for each member garage on the Good Garage Scheme website, based on the feedback forms, to help potential future customers find the best workshop in their area.

Anndi Sheppard, Campaign Manager of the Good Garage Scheme, said: “Customers like Clare and their feedback are the driving force behind the Good Garage Scheme and we are delighted to be able to give something back for their valued support. To achieve 32,841 feedbacks in the short space of time the competition was running was a fantastic achievement and so successful we have decided to run another one in the run up to Christmas.”

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