Tuesday 2 August 2011

Good Garage Scheme raising standards through customer-focused training

There is an air of positivity throughout the Good Garage Scheme at the moment, as members are being constructively urged to develop their customer focus.
New training seminars specifically developed for Good Garage Scheme members are another addition to the list of proactive support and development that drives our members to business success and raises the standards throughout the industry as a whole.
Our ongoing ‘mystery shop’ initiative has opened the door to further areas of improvement to maintain the excellent standards our members adhere to.
In July we saw the launch of the first one–day Customer Focus seminar where members joined to experience training by an Institute of the Motor Industry (IMI) Accredited Training Organisation. The feedback from members was great, as they now have some direct training and support from a reliable and educated source.
Sid Patel of Cavalier Cars in Loughton, Essex said: “Very interesting course! We need more of these courses.”
Included in the training was telephone handling skills and delegates were presented with a certificate of completion for display in their reception areas.
The Good Garage Scheme is positively working with its members in a hands-on approach to monitor the direction of all the businesses and guide them to even more success.  By investing in customer-focused training for our members, we will provide them with tools to help them compete in today’s business environment with the specific aim of developing new leads and retaining more business.

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