Loughborough-based garage R M Services has reached the 2,000 customer feedbacks milestone – a first ever for a Good Garage Scheme member.
Established in 1975, R M Services has provided 35 years of excellent service, including recovery, body repairs, and MOT testing. Since joining the Good Garage Scheme in October 2007, R M Services have received numerous glowing feedbacks including:
- “I've moved a lot and had many garages. I can say this is easily the best”
- “I have always had complete confidence in R M Services. The staff take great trouble to explain matters carefully and are always courteous and friendly”
- “Literally saved my life - my brake lights had gone and although I didn't have an appointment they took the car straight in to sort it out”
R M Services believe customer service is paramount and have placed customer satisfaction at the heart of their business. Roger Coates said “Without feedback I have no idea what my customers thoughts are on the service I offer. How then can I improve? It shows customers that I have a commitment to customer care”.
The Good Garage Scheme would like to congratulate R M Services for reaching this important milestone, and look forward to the future supporting them.