Monday 16 February 2015

Three Time Winners on Way to 5000 Feedbacks

The Good Garage Scheme would like to congratulate member garage Lockwood & Greenwood in Ashton-under-Lyne for once again winning the national prize for top number of feedback received in a year.
Lockwood & Greenwood, Feedback prizes, 2014, team photo at garage
The team at Lockwood & Greenwood celebrate highest number of feedback in 2014.

The garage received over 900 customer feedbacks in 2014 with a phenomenal star rating of over 98% with over 99% of their customers ready to recommend them to a friend or use them again. Lockwood & Greenwood have also picked up the regional prize for Top Feedback in 2014 as well.

Bryan Langton who runs the service reception ensures every customer receives a feedback card and lets them know how important their response is to the garage's membership of the Good Garage Scheme. He also ensures they receive a thank you in the post for using the garage for the service, repair or MOT. The email addresses collected with the feedback helps the garage remind their customers when the MOT or service is due on the vehicle.

Lockwood & Greenwood are currently on 4820 feedbacks and well on the way to reaching the next milestone of 5000, which will make them the second Good Garage Scheme member to do so. We look forward to celebrating later this year.

Congratulations to all of our Regional Winners for Top Feedback in 2014:

R M Services in Hathern, Loughborough
Surecar in Bristol
G & J Starkey in Stourbridge
Budget Autocentre in Stirling
Car Care of Kensington in London

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