|Ajay Gokani, owner Empire Garages
Don't worry if you are unable to watch it on Friday - the programme will be available to view on BBC iPlayer.
Ajay Gokani, owner of Empire Garages, was approached by the BBC's research team and participated in two hours of filming. As the programme investigated a garage that did not treat a customer fairly, Ajay was on hand to offer advice to viewers on how to best to protect themselves.
Ajay commented, "After the two hours filming, there was a worry that the final version may have only been sensationalist, so it was good that the editors kept a few very important messages to consumers in the brief, edited version:
- Regular servicing is very important
- Use review websites to make educated choices about the garage you use
- Ask what is included in a service. The word 'service' should have a defined structure such as a service schedule
All of these are important messages that have always been endorsed by the Good Garage Scheme."