Tuesday 15 February 2011

Completing a Good Garage Scheme feedback card lands customer an unexpected bonus

A customer of Good Garage Scheme member, Empire Garages in Enfield, received an unexpected bonus as a result of completing a customer feedback form after their car was serviced.

Yvonne Donnelly scooped the winning entry after 25,193 motorists were entered into a Good Garage Scheme prize draw by their local garages after taking part in the Good Garage Scheme’s latest nationwide free prize draw competition. Her choice of prize was a Nintendo Wii.

Empire Garages have a five-star rating on the Good Garage Scheme website www.goodgaragescheme.com, based on over 2,000 feedbacks received from their customers since joining the scheme in 2007.

Customers of member garages and workshops are encouraged to fill in feedback forms to help maintain high standards. Customer feedbacks play a pivotal role in the operation of the Good Garage Scheme which highlights the areas of best practice and areas for improvement identified by motorists using member garages for work.

Nationally, the Good Garage Scheme receives around 12,000 customer feedbacks every month while member garages that fail to submit any feedbacks are investigated and potentially removed from the scheme.

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