Good Garage Scheme Car Servicing in Great Britain : Good Garage Scheme customer lands a bonus

Thursday 21 January 2010

Good Garage Scheme customer lands a bonus

Sandy Kellagher, a customer of Chichester-based Good Garage Scheme member Motorforce Ltd, won the top prize, a Nintendo Wii, after taking part in the national feedback competition.

Motorforce currently has a five-star customer rating on the Good Garage Scheme website www.goodgaragescheme.com, based on nearly 1,400 feedbacks.

Good Garage Scheme customers are encouraged by member garages and workshops to fill in feedback forms to help maintain high standards.

Nationally, the Good Garage Scheme receives around 12,000 customer feedbacks every month while member garages that fail to submit any feedbacks are investigated and potentially removed from the scheme.

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Car Servicing Nationwide - What you should expect.

Car Service - What you should expect ?

When organising a car service, it's important that you establish what the service includes.

Some garages will change only your oil filter, others will carry out a full service. A good garage will follow a service checklist and give you a copy of that completed checklist as confirmation of a job well done. Good Garage Scheme members carry out your service incorporating the Industry Standard Service Checklist.

Does your car need a service?

Most modern cars only need a service once a year, but older cars require a service once every six months. The manufacturer's service handbook will set what is best for your car. The type of service you need will also be affected by how you use your car. For example, lots of short journeys where the engine does not have a chance to warm up properly will probably mean more frequent oil and filter changes.

Running faults and repairs

Ask to speak to a mechanic or technician about the problem. Explain the problem in as much detail as you can. If you can, include when the problem occurs, for example only when engine is cold, or after the vehicle has been left standing.

Collecting your car

Ask to view the old replaced parts and check that

• The bill is for the amount agreed, or is not significantly more than any estimate you were given.

• The work and parts are fully itemised (this will be proof of purchase if a problem occurs as a result of the work or replaced part fails)

• The service record book has been stamped with the garage stamp

Rather than replacing parts that are not fully worn out, a good garage will advise you when they will probably need replacing, based on the way you use your car.

For more information you can download an Industry Standard Service Checklist (PDF)

www.goodgaragescheme.com

Thursday 21 January 2010

Good Garage Scheme customer lands a bonus

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Good Garage Scheme Car Servicing in Great Britain

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