Alfa Romeo specialist Proalfa Garage is less than a year old, but since setting up in June 2009, the Watford-based garage has significantly raised standards for garages and workshops around the UK.
Earlier this month, owners Chris Charalambous and Luis Guerreiro had their specialist knowledge and commitment to providing a fair and honest service recognised by the 2010 Federation of Small Businesses (FSB) Hertfordshire Small Business Awards. After a tense wait at the FSB Awards ceremony at Tewinbury Farm Hotel, Proalfa picked up two awards, winning the Service Excellence Award and were runners-up in Best New Business.
The Service Excellence award was focused on delivering the best customer service, going above and beyond the call of duty and making sure customers have the best experience possible. Owner Chris Charalambous expressed that the Good Garage Scheme’s feedback has helped their business to win the two prestigious awards, and mentioned the scheme in his acceptance speech.
He explained “We have put our heart and soul into this business and our main aim is to make sure we give the best service possible to all of our customers. When putting together our entry, we made sure it had every single bit of feedback we had collected from our customers since we opened our doors”.
The Good Garage Scheme would like to congratulate Proalfa on their tremendous achievement and look forward to continuing to support them in the future.
Using the Good Garage Scheme, you'll find local independent garages you can trust. Be assured every garage listed on the Good Garage Scheme performs car servicing to a strict standard and will have your best interests at heart.
Car Servicing Nationwide - What you should expect.
Car Service - What you should expect ?
When organising a car service, it's important that you establish what the service includes.
Some garages will change only your oil filter, others will carry out a full service. A good garage will follow a service checklist and give you a copy of that completed checklist as confirmation of a job well done. Good Garage Scheme members carry out your service incorporating the Industry Standard Service Checklist.
Does your car need a service?
Most modern cars only need a service once a year, but older cars require a service once every six months. The manufacturer's service handbook will set what is best for your car. The type of service you need will also be affected by how you use your car. For example, lots of short journeys where the engine does not have a chance to warm up properly will probably mean more frequent oil and filter changes.
Running faults and repairs
Ask to speak to a mechanic or technician about the problem. Explain the problem in as much detail as you can. If you can, include when the problem occurs, for example only when engine is cold, or after the vehicle has been left standing.
Collecting your car
Ask to view the old replaced parts and check that
• The bill is for the amount agreed, or is not significantly more than any estimate you were given.
• The work and parts are fully itemised (this will be proof of purchase if a problem occurs as a result of the work or replaced part fails)
• The service record book has been stamped with the garage stamp
Rather than replacing parts that are not fully worn out, a good garage will advise you when they will probably need replacing, based on the way you use your car.