R M Services, a Good Garage Scheme member based in Hathern, near Loughborough, Leicestershire have become the first garage on the Good Garage Scheme to receive feedback from three thousand customers.
Since joining in October 2007, while the Good Garage Scheme was still in its infancy, R M Services have maintained a five-star rating on the Good Garage Scheme website. Recently, they were awarded the local regional prize for most feedback received during 2010 and they have progressed from this by becoming the first garage on the scheme to reach this total.
R M Services, led by Roger Coates, provides Servicing, MOT Testing, Repairs and Diagnostics to both domestic and commercial customers throughout their region, as well as offering a recovery service locally as well as courtesy vehicles.
Good Garage Scheme members are required to comply with a strict Code of Conduct and offer a 50-point Industry Standard Service. This, coupled with the customer feedback system that R M Services have supported so successfully, means that customers have peace of mind when choosing an independent garage wherever in the UK they are.
Feedback can be given via either a freepost feedback card issued by the garage when completing the work done or alternatively, the customer can choose to enter their comments via the Good Garage Scheme website.
The system has the benefit of allowing the garages a valuable insight into their performance as seen through the eyes of the customer.