Edgware driver wins Good Garage Scheme Feedback Prize

Muriel Rapport is presented with £200 at S&B Motors.

Lucky motorist Muriel Rapport has won £200 towards the cost of her recent car service at Good Garage Scheme member, S&B Motors in Edgware in a recent Feedback Prize Draw.

Muriel’s feedback card was picked at random from thousands of customer satisfaction surveys submitted by the public throughout the UK earlier this year.

Good Garage Scheme customers are encouraged to provide feedback to help drivers visiting www.GoodGarageScheme.com make an informed choice when selecting a local workshop to service or repair their car.

The Edgware-based driver awarded S&B Motors with a maximum five-star rating for the service and MOT carried out on her car. The garage has been a member since 2008 and enjoys an overall satisfaction rating of five stars from over 98% of customers, with some 99.7% of customers saying they would recommend the garage and visit again.

Muriel Rapport commented: “S&B Motors did an excellent job of servicing and carrying out an MOT on my car, undertaking the work quickly and efficiently. Based on my experience, I would be pleased to recommend S&B Motors to other drivers seeking a trustworthy and reliable workshop to look after their car.”

Sean Regan of S&B Motors, added: “We are delighted that one of our valued customers has won the Good Garage Scheme’s feedback prize, and were just as pleased to have received such a glowing review. This positive feedback shows the importance we place on providing our customers with an excellent service, as well as the hard work and dedication of our team that makes this happen.”

Visit www.GoodGarageScheme.com and enter your postcode to find your local Good Garage Scheme member and view customer feedback. The next feedback prize winner will be drawn before Christmas. If you are having your car serviced or repaired, fill in a feedback for your chance to win back the cost of your next one.

Three Time Winners on Way to 5000 Feedbacks

The Good Garage Scheme would like to congratulate member garage Lockwood & Greenwood in Ashton-under-Lyne for once again winning the national prize for top number of feedback received in a year.

The team at Lockwood & Greenwood celebrate highest number of feedback in 2014.

The garage received over 900 customer feedbacks in 2014 with a phenomenal star rating of over 98% with over 99% of their customers ready to recommend them to a friend or use them again. Lockwood & Greenwood have also picked up the regional prize for Top Feedback in 2014 as well.

Bryan Langton who runs the service reception ensures every customer receives a feedback card and lets them know how important their response is to the garage's membership of the Good Garage Scheme. He also ensures they receive a thank you in the post for using the garage for the service, repair or MOT. The email addresses collected with the feedback helps the garage remind their customers when the MOT or service is due on the vehicle.

Lockwood & Greenwood are currently on 4820 feedbacks and well on the way to reaching the next milestone of 5000, which will make them the second Good Garage Scheme member to do so. We look forward to celebrating later this year.

Congratulations to all of our Regional Winners for Top Feedback in 2014:

R M Services in Hathern, Loughborough
Surecar in Bristol
G & J Starkey in Stourbridge
Budget Autocentre in Stirling
Car Care of Kensington in London