Good Garage Scheme Car Servicing in Great Britain : Good Garage Scheme Links Page

Good Garage Scheme local independent garages aim to raise standards in the car servicing industry.

The Good Garage Scheme which has thousands of independent garage members operating throughout the UK. The scheme was launched in 2006 to show that the motor trade does offer value for money and can be trusted. The Good Garage Scheme overcomes this by requiring that its members adhere to a strict Code of Conduct and offer a 50-point Industry Standard Service. This, coupled with a customer feedback system, and a five-star rating system, means that customers have peace of mind when choosing an independent garage.

The Good Garage Scheme was set up to serve independent workshops and MOT centres throughout the UK to ensure the best industry standards are maintained by its members. It has over 2,900 members who adhere to a strict Code of Conduct and offer an Industry Standard Service.

Good Garage Scheme members:
• Adhere to a strict Code of Conduct and pledge to have their customers’ best interests at heart

• Must agree what work needs doing with their customers before it is carried out

• Work to a 50-point Industry Standard Service checklist

• Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure

• Are subject to regular mystery shopper-style audits and face expulsion if they break the Code of Conduct

Anndi Sheppard, Good Garage Scheme, on Telephone: 024 7647 2649 or at marketing@goodgaragescheme.co.uk

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Car Servicing Nationwide - What you should expect.

Car Service - What you should expect ?

When organising a car service, it's important that you establish what the service includes.

Some garages will change only your oil filter, others will carry out a full service. A good garage will follow a service checklist and give you a copy of that completed checklist as confirmation of a job well done. Good Garage Scheme members carry out your service incorporating the Industry Standard Service Checklist.

Does your car need a service?

Most modern cars only need a service once a year, but older cars require a service once every six months. The manufacturer's service handbook will set what is best for your car. The type of service you need will also be affected by how you use your car. For example, lots of short journeys where the engine does not have a chance to warm up properly will probably mean more frequent oil and filter changes.

Running faults and repairs

Ask to speak to a mechanic or technician about the problem. Explain the problem in as much detail as you can. If you can, include when the problem occurs, for example only when engine is cold, or after the vehicle has been left standing.

Collecting your car

Ask to view the old replaced parts and check that

• The bill is for the amount agreed, or is not significantly more than any estimate you were given.

• The work and parts are fully itemised (this will be proof of purchase if a problem occurs as a result of the work or replaced part fails)

• The service record book has been stamped with the garage stamp

Rather than replacing parts that are not fully worn out, a good garage will advise you when they will probably need replacing, based on the way you use your car.

For more information you can download an Industry Standard Service Checklist (PDF)

www.goodgaragescheme.com

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Good Garage Scheme Car Servicing in Great Britain

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Car Servicing Nationwide - What you should expect.

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