Friday, 20 June 2014

Tiff Needell Promotes Good Garage Scheme

We had a great day yesterday recording our Good Garage Scheme radio campaign with British racing driver and well-known television presenter, Tiff Needell.


Tiff Needell, radio, studio, recording, Good Garage Scheme, Holiday Check
Tiff Needell in London studio records radio campaign for Good Garage Scheme
Tiff spoke with various radio stations including BBC Radio Solent, BBC Radio Newcastle and Moorlands Radio in Staffordshire to name a few about the importance of servicing cars before heading off on a long-awaited family summer holiday.

Good Garage Scheme members offering the Holiday Check will check your car to ensure your tyres, brakes, wipers and lights are all up to the challenges of summer heat, extra passengers and luggage.

One item that even Tiff was surprised about was the danger of bacteria lurking in air conditioning systems unused over the winter months. Good Garage Scheme members can offer a steriliser and deodoriser treatment to create a freshened passenger cabin space.

Many thanks once again to Mr Tiff Needell for helping the Good Garage Scheme promote the importance of a Good Garage Scheme Holiday Check.

The Good Garage Scheme - it's like having a friend in the know!


Friday, 30 May 2014

Tiff Needell Working with Good Garage Scheme


Tiff Needell, Top Gear, Fifth Gear, presenter
Photo courtesy of Tiff Needell
Tiff Needell, British racing driver and television presenter, is best known as a former co-presenter of Top Gear and current co-presenter of Fifth Gear. Before he sets off on another race or television film set, his next starring role will be as spokesperson for the Good Garage Scheme's Holiday Check Radio campaign in June.
Good Garage Scheme members offering a Holiday Check will be making sure cars are ready for family holidays, extra luggage and pulling caravans.
They will also check the air conditioning system to ensure a healthy cabin for the driver and passengers.

The radio campaign is set for the 19th June to coincide with the first official weekend of summer.

Click here for more information about the Good Garage Scheme's Holiday Check.

It's like having a friend in the know!

Friday, 9 May 2014

Good Garage Scheme Features in Tastes So Good

Tastes So Good, Spring 2014 edition, Good Garage Scheme logoThe Good Garage Scheme is proud to appear in the Spring Edition of Tastes So Good magazine available at major supermarkets across the UK. Customers will be able to spot our logo on the front cover of the magazine free to shoppers at TESCO, Morrisons, ASDA and Sainsbury's.

The article features advice on the Good Garage Scheme's Spring Check which runs until the end of May and invites motorists to use the free voucher to enter a prize draw with a chance to win back the cost of a service or repair at a Good Garage Scheme member garage.

A reminder of what the Good Garage Scheme has to offer motorists:

  • Over 645,000 customer feedbacks
  • Your vehicle serviced to a 50-point checklist
  • 2300+ members across the UK
  • Free conciliation service
  • All work and costs agreed

For useful motoring information and to find a garage you can trust visit www.GoodGarageScheme.com.

It's like having a friend in the know.



Friday, 2 May 2014

Hands-free Calls at the Wheel on the Rise

hand, steering wheelBrake, the road safety charity is renewing its call to ban hands-free kits, as its recent survey reveals that almost half (45%) of drivers admit to chatting when driving. While the use of hand-held phones by drivers has dropped, hands-free use has risen, likely to be linked to the mistaken belief that it is a safe alternative.

While the number of motorists who admit to talking on a hand-held phone when driving has dropped, hands-free use has risen by 16% in the last eight years.

Brake believes that the lack of a total ban has left many drivers unaware that using a mobile hands-free at the wheel is just as risky as using one hand-held.


It is the distraction of the conversation that causes the danger. Studies have shown the risk of being in a crash that causes injury is increased four times for drivers on both hand-held and hands-free phones with reactions 30% slower than driving at the UK drink drive limit, and 50% slower than under normal conditions.

BRAKE. logo, charity, road safety
Brake and Direct Line's survey also found that texting at the wheel is a widespread menace, with 30% of all drivers admitting sending or reading messages while driving, and an even higher proportion of young drivers (age 18-24) doing so.

Brake's advice to motorists:

Using a phone and driving is a deadly combination and no call or message is ever worth a life. Drivers should put phones out of sight, earshot and reach when driving to avoid temptation, ideally in the boot. On long journeys, take regular breaks and use these to check messages or make calls.
Hands-free is a not a safe option; it's just as dangerous as using a mobile hand-held because of the mental distraction of the call.
Everyone can make a difference by refusing to speak to someone on the phone who's driving; politely but quickly end the call if they're at the wheel – it could save their life.

Follow Brake on Twitter:  @BrakeCharity

The Good Garage Scheme would like to thank the road safety charity, Brake, for its contribution to this week's blog. For more information about the work that Brake do and further results of the survey related to this article, please click here.

Friday, 25 April 2014

Collecting Your Car After a Service

All Good Garage Scheme members promise to perform services to a strict Code of Conduct and will always have a customer’s best interests at heart.
good garage scheme, checklist, mechanic, car, service

The fifth item on the Good Garage Scheme's Code of Conduct states the garage must “… make parts replaced during service or repair available for inspection by the customer.”
Any reputable garage should do this anyway, but motorists visiting a Good Garage Scheme can be assured that they will be treated fairly.

If you wish to see any parts that have been replaced during a service or repair, it is your right to ask and the Good Garage Scheme member’s duty to show the parts. It is all about building a relationship with the garage. After all, you are entrusting them with one of the most expensive items you own.

You will receive a checklist for work carried out as proof of a job well done and have the opportunity to fill in a feedback card or online feedback following your experience.

There are over 643,000 feedback entries on the Good Garage Scheme website offering consumer choice when looking for a garage you can trust. Visit the Good Garage Scheme’s website at http://www.goodgaragescheme.com and find a garage near you.

Thursday, 17 April 2014

4000 Customers Feed Back at Lockwood & Greenwood


Good Garage Scheme member Lockwood & Greenwood in Ashton-under-Lyne has reached the milestone of a massive 4,000 customer service feedback reports from local motorists on the Good Garage Scheme website.

Established in 1932, the family owned independent workshop and motor dealer has long recognised the importance of providing excellent customer service and value, as well as actively seeking customers’ views through the Good Garage Scheme’s feedback system.  This commitment is reflected in Lockwood & Greenwood’s continuing success as the Good Garage Scheme’s Top National Feedback Winner for 2012 and 2013 and in the fact that 99 per cent of the workshop’s new customers are gained through personal recommendation.
David Greenwood, Lockwood & Greenwood’s Service Manager, comments: “We are delighted to have been recognised as the Good Garage Scheme’s Top National Feedback Winner for the second year in a row.  The team at Lockwood & Greenwood is dedicated to providing the highest standards of workmanship and customer service and we’re not afraid of being proactive when it comes to seeking their feedback to help us stay ahead of the game.”
Angelo Chillari, the Good Garage Scheme’s Administrator, concludes: “Being named as the Good Garage Scheme’s Top National Feedback Winner for the second year running, as well as a vast 4,000 feedbacks from local customers is a fantastic achievement for Lockwood & Greenwood and I would like to congratulate them on their hard work and success.  These achievements highlight the importance the Good Garage Scheme places on providing excellent customer service and actively seeking their feedback to help us ensure we keep the needs of the motorist at the centre of everything we do.”

Visit www.GoodGarageScheme.com and enter your postcode to find your local Good Garage Scheme workshop offering the Spring Check to ensure your car is in good health as the warm weather returns.  Smartphone users can also download a free iPhone or Android app to help them locate a nearby Good Garage Scheme member anywhere in the UK. 

Friday, 11 April 2014

South Wales Motorist Wins Good Garage Scheme Prize

Lucky Mr Robert Jones has won £200 toward the cost of his recent service at Good Garage Scheme member garage, SPG (UK)Ltd in Warrington, Cheshire.
Presentation of feedback prize cheque at SPG UK Ltd garage in Cheshire
Simon Wilcox presents cheque to Mr Jones with team at SPG (UK) Ltd garage.

Good Garage Scheme representative, Simon Wilcox, presented the cheque to a delighted Mr Jones who lives in South Wales but found SPG (UK) Ltd garage on www.GoodGarageScheme.com when looking for a garage to service his car close to where he works. He filled in a feedback card giving SPG a 5 Star rating for the work carried out and commented, "Excellent communication, great service, polite staff, highly recommended!"

Congratulations to Mr Jones and to SPG for their outstanding customer service.

Motorists looking for a garage to service or repair their car have the chance of Winning Back the Cost* simply by entering feedback at a Good Garage Scheme member garage. Feedback can be entered online, via the Good Garage Scheme App or by filling in a feedback card.

*Current competition ends 31st August 2014 and maximum prize is £200.