Top Feedback Winners 2012

Congratulations to the team at Lockwood & Greenwood in Ashton-under-Lyne, for achieving the most customer feedbacks in the Good Garage Scheme in 2012 and are well under way to reaching a fantastic milestone of 3000 soon. Over 99% of their customers would recommend the garage and over 99% would visit them again. Customer service is key to Lockwood & Greenwood and this is obvious to their customers as well.

Not only have they won the national prize but have also picked up the North West Regional Feedback prize for the year. 

David Greenwood, Service Manager, and Brian Langton, Marketing Manager with their awards.

Congratulations to the following Good Garage Scheme member Regional Winners for 2012:

East Midlands:  R M Services, Leicestershire

East Anglia:      DLH Auto Centre, Norfolk

Scotland:          In-Tune Garage Services, Glasgow

South Wales:    Nantgarw Garage , Glamorgan

North East:       Rovetec, Stockton-on-Tees

South West:      Interpro, Bristol

North London:   Empire Garages, Middlesex

South:   Sutton MOT & Repair Centre Ltd, Surrey

Customer feedback is at the heart of the Good Garage Scheme. Since its inception in 2006, the website features over 580,000 feedbacks from previous customers, similar to other comparison websites, so that motorists are in the driving seat when it comes to choosing a garage to service or repair their cars or carry out an MOT test.

But don’t just take our word for it - simply visit www.GoodGarageScheme.com and type in your postcode or town name for a list of garages near you. Be assured that every garage listed performs services to a strict Code of Conduct and will always have your best interests at heart.

Four days of bad weather result in claims exceeding £3 million

The snow encountered by the motoring public which began toward the end of last week was predicted to have a costly economic effect. 

Millions of workers were unable to reach their workplaces on time (if at all) due to the resultant road congestion. Public transport services were stifled. Those reliant on them for their commute to work plus those who drive were badly affected with many motorists experiencing car breakdowns or road blockages due to cars being stuck in the snow.

It led motoring organisations such as The Highways Agency and the RAC to advise motorists to avoid any non-essential travel but not all motorists were fazed by the poor weather and braved the elements.

Few could have predicted how many accidents and car insurance claims would result from it however. The AA’s car insurance team have released claims figures measured in a four day period from18th-21st January, a staggering 45% of which were as a result of the inclement weather at that time. In total, several hundred claims were received by the organisation with the total value of those claims being in excess of £3 million and affecting an estimated seven thousand vehicles.

Causes blamed for this include poor visibility from cars whose drivers have not removed insufficient amounts of ice and snow before starting journeys.
 
The AA’s car insurance director, Simon Douglas advised: “Good visibility is important at all times and especially so when the weather is poor. Pedestrians can slip off icy pavements while other vehicles can make unpredictable movements. You need the greatest opportunity to see what’s happening around you. People who drive around in cars that could be mistaken for an igloo are accidents waiting to happen. Not only can they see little of their surroundings but chunks of snow and ice fly off as they drive, posing a serious risk to pedestrians and other drivers.”

This was highlighted by the recent example of the Audi-driving motorist pictured driving down the M4 motorway with only a small section of the windscreen cleared. For the article containing an image of the vehicle, by Alistair Potter of Metro.co.uk please see here.

Rule 229 of The Highway Code states:

Before you set off
•    You MUST be able to see, so clear all snow and ice from all your windows
•    You MUST ensure that lights are clean and number plates are clearly visible and legible
•    Make sure the mirrors are clear and the windows are demisted thoroughly
•    Remove all snow that might fall off into the path of other road users
•    Check your planned route is clear of delays and that no further snowfalls or severe weather are predicted

New tablet for Christmas? Lucky you!

The figures have not yet been published but all stock levels indicate it was quite a Christmas for tablets. If you have been lucky enough to receive one or have treated yourself to a new iPad, iPad mini, Google Nexus or Windows tablet, you will now have access to the wonderful world of apps.

There are now millions of apps to choose from and the list is growing each week. If you haven't done so already, why not download the Good Garage Scheme's Free App. Over 10,000 motorists have already downloaded it, and it was awarded one of the Sunday Times' "Top Apps in the World" in 2011 and 2012.

The app allows you to search for a Good Garage Scheme member near you the next time you need someone to repair or service your car. Simply type your postcode or town name and a list will appear with reviews from previous customers and details about the garage.

Visit www.GoodGarageScheme.com for more information

Resolutionary Road

New Year is a time when we consider our goals for the next twelve months, whether that is to start using the unused gym membership, quit drinking alcohol in the afternoon or stop not winning the lottery. Perhaps you have resolved to change some of your driving habits.

No matter what, you must always be able to stop your vehicle within the distance you can see to be clear. This is inevitably shortened in the dark. During hours of darkness use your lights to improve your view, using full beam whenever possible without dazzling other road users.

It's your responsibility to ensure that you're fit to drive. The NHS recommends having an eye test every two years. Many people are entitled to free examinations.

Adverse weather conditions are the cause of thousands of road accidents every year. Make sure you check the weather forecast before embarking upon a long journey and heed any weather warnings. If the weather is really bad, consider whether your journey is necessary. If it is, it may be worth taking public transport or walking if it's a short distance.

It's important to ensure your vehicle is well maintained whatever the weather. Check fluid levels, lights, windscreen wipers, tyre pressures and depths weekly. Windows, mirrors, number plates and lights should be kept clean at all times.

Anticipation is key to staying safe on the roads. Never assume that another motorist has seen you, just because you have spotted them. Expect the unexpected – particularly at junctions, traffic lights and roundabouts.

The IAM has a new website, drivingadvice.org.uk, with traffic updates, weather forecasts and tips on how to drive safely in winter, including various types of weather. Check it out before you travel.

Happy Holidays from the Good Garage Scheme

The Good Garage Scheme wishes you all a very Happy Christmas and a Prosperous New Year.

Travel safely and don't forget to download the Good Garage Scheme App for peace of mind wherever you travel this Christmas. Locate a garage you can trust no matter where you travel in the UK.

Don't Drive if You Drink this Holiday Season

The Christmas party season is upon us and chances are you may be celebrating with friends and family. Whether you are driving to a party or hosting one, make sure everyone driving is safe to do so.

According to Gov.uk, "It’s not possible to say how much alcohol you can drink and stay below the limit. There are strict drink driving penalties if you are caught over the limit. You could be imprisoned, banned from driving and face a fine if you’re found guilty of drink driving."

More importantly, a person who drives after an alcoholic drink not only risks their own life but those of their passengers and others on the road.

If you're planning on drinking alcohol, decide on how you will get home without driving:

•    Agree on a designated driver
•    Save a taxi number on your phone
•    Find out about public transport routes and times before you go out

Time is the only way to get alcohol out of your system.

Make sure you are completely sober before you get behind the wheel. You could be over the legal limit many hours after your last drink, even if it's the 'morning after'.  Coffee and cold showers don't help to sober you up.

Download the Good Garage Scheme App for peace of mind wherever you travel this holiday season. http://www.goodgaragescheme.co.uk/phone_app


It's like having a friend in the know!

Customer Wins iPod Touch in Good Garage Scheme Feedback Prize Draw

A valued customer of Good Garage Scheme member Automotive Solutions in Ayr has won the latest iPod touch simply by leaving feedback on the service he received.  Mr Glover of Prestwick was selected from over 24,000 customer feedback forms submitted by member garages throughout the UK over a three-month period.  Good Garage Scheme customers are encouraged to provide their feedback about member garages to help provide motorists visiting www.GoodGarageScheme.com make an informed decision when selecting a local garage to service or repair their vehicle.

Jon Thomson, owner of Automotive Solutions, presents prize to Mr Glover (centre) along with Andrew Muir, technician

Mr Glover gave Automotive Solutions a five-star rating for their helpfulness, communication, standard of work undertaken on his car and his overall satisfaction.  In his glowing feedback, Mr Glover stated: “This is the second annual service undertaken by Automotive Solutions.  I cannot underestimate the quality of staff involved and have every confidence in their work.”
 
Automotive Solutions, which specialises in BMW, Mercedes, Mini and Porsches servicing and repairs, has an overall customer satisfaction rating of 99 per cent, with 100 percent of customers saying they would use the Good Garage Scheme member again and that they would recommend the workshop.
 
Please visit www.GoodGarageScheme.com and enter your postcode to find your local Good Garage Scheme workshop and view customer feedback. Smartphone users can also download a free iPhone or Android app to help them locate a nearby Good Garage Scheme member anywhere in the UK